strompi3 not responding

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I set the strompi3 on my Pi3B+ to wide/battery. Yesterday I tried to flash the 1.4 firmware but the strompi is not responding at all.
When I try to flash the firmware stm32flash returns „Can not Init“ or something similar. The serial console returns nothing after typing in „startstrompiconsole“. Nonetheless the LED(s) on the strompi3 are on and the battery is beeing charged.
Any suggestions?

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Nils (Joy-IT) (anonymous) 0 Comments

Hi Christian,
It looks like your StromPi v3 is defective. Please contact us via e-mail (service@simac-gmbh.de) or via phone (+49 2845 936050) for replacement.
Best Regards,
Nils

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