Cannot use fresh StromPi3

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Hi,
I got a new StromPi 3.
When powering the combination of the StromPi and the Raspberry by providing power via the MicroUSB-Port pf the StromPi only the blue LED of WIDE is turned on while the Raspberry Pi is not powered up.
When giving power to StromPi and Raspberry Pi it is not possbile to either open a serial connection to StromPi neither to do a firmware update.
Any hints? Is there some jumper magic I need to address?
Thanks, Armin

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Hi Armin,
Sorry to hear that. It sounds to me like a hardware problem. Please contact us via +49 2845 936050 or via service@joy-it.net or your dealer to get a replacement.
Best regards
Nils (Joy-IT)

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