Helpdesk

Hello,


I am using strom pi 3 1.1, By using On button I am able to give turn on strom pi but it doesnot power up the raspberry pi3.[nbsp]


Regards,


Arslan

Arslan

17.06.21 11:34

Hello Arslan,


thank you for your message.


Can you provide some additional information about your setup? It would be useful to know which power sources you are using and how your StromPi is configured.


Is this problem only occuring when you want to use the Power-On-button?


Reflashing the firmware onto the StromPi could solve the problem. A manual and the required installation files can be found in the download section of this page.


Yours sincerely,


Niklas Tritschler

Niklas

17.06.21 12:25

Hello,


I am using USB as a primary source and battery as a tritery resource for powering up the Rpi.


Rest of the things are working fine when I want to power Up only strom Pi powers up but Raspberry don't gets any power.


I have downloaded files from git and also configured it for powerUpButton as well


Regards,


Arslan

Arslan

17.06.21 15:45

Hello,


did you make sure that you waited until the time that is used as the "PowerOn-button timer" is over?


If the answer is yes than we have to assume that your StromPi is most likely defective.
In that case we recommend sending it back to the shop where you bought it, to get a replacement.


Yours sincerely,


Niklas Tritschler

Niklas

18.06.21 09:57